Support
Contact us
Email is the fastest way to reach a person. Tell us which device you use and what you were trying to do.
To suggest a feature or vote on what gets built next, open the feature board, or tap Open the feature board in the app's Settings.
Common questions
Do I need an account?
No. Open the app and start your first quote. There is nothing to sign up for.
Where are my clients, rates and invoices stored?
On your device. JobInvoice has no server that holds your business records, so they are available offline and we cannot see them.
Because nothing is stored with us, we also cannot recover your data if your device is lost. Export a backup regularly from Settings, under Your data.
How do I move to a new phone or tablet?
On the old device, open Settings and tap Back up, then save or send the backup file somewhere you can reach from the new device.
On the new device, choose Restore during setup, or open Settings and tap Restore, and pick that file. You can review what the backup contains before anything changes. Job photos are not included in backups and stay on the original device.
How do I import my price list?
Open Rates and tap Import. Choose a CSV or Excel file, or paste a Google Sheets link. Pick the worksheet, match its columns to name, price and unit, and review every row before it is saved.
Why can't JobInvoice open my Google Sheet?
The most common reason is that the file is an Excel workbook stored in Google Drive rather than a Google Sheet. In Google Sheets, choose File, then Save as Google Sheets, and use the link to the new copy. You can also import the .xlsx file directly.
Use the normal link from your browser's address bar or the Share button. A "Publish to web" link cannot be read by the app. Make sure you sign in with the Google account that can open the sheet.
How do I disconnect my Google account?
Open Settings and tap Disconnect Google under Google account. This removes JobInvoice's access on Google's side and signs you out on the device. Rates you already imported stay in the app.
Can I delete an invoice?
No. Documents are never deleted, so your records and your numbering stay intact. Instead, open the document, tap More and choose Void, then record the reason: the document and its number are kept, but it no longer counts. To hide a document from your list, choose Archive.
When does a quote or invoice get its number?
When you send the quote or issue the invoice. Drafts have no number, so a draft you abandon never leaves a gap in your sequence. You can change the number prefixes in Settings, under Numbering.
Does it work without an internet connection?
Yes. Everything works offline except importing from Google Sheets, opening the feature board, and sending documents through apps that need a connection.
How do I suggest a feature or report a problem?
In the app, open Settings and tap Open the feature board. You can post an idea, vote on others' requests or report a bug. You can also email us using the address above.
Your privacy
Your business records are stored on your device, not on our servers. Read the full privacy policy.